Thanks to Jeff Mendelson, MBA for inviting me on his One Big Tip podcast. Here are a few excerpts:
You have to talk to people who think differently from you. That’s fundamental to intellectual integrity and intellectual diversity.
An integer is a whole number. A person of integrity is a whole person. My values have to pervade every aspect of my life by aspiring toward perfection.
I can’t have integrity part time. It doesn’t mean I’m perfect. Every day I’m trying to apply the principles I believe in, knowing that I’m going to make mistakes and taking responsibility for those mistakes.
Do you remember the old Ivory soap commercial? 99 44/100 percent pure. You know what that’s another name for? Impure!
Employees want to work in a place where they feel respected, empowered, trusted, and making a contribution to something important.
If you tell your people that you’re committed to a certain ideal and a certain culture, and they don’t believe that that’s happening, they’re not going to be committed to providing a great customer experience.