How do we do a better job handling it when we get flustered and defensive? How do we give and receive criticism in a way the builds trust and encourages improvement? What is the alternative to flight or fight that promotes cooperation and collaboration? These and other critical question for success in business and in life are answered when customer service maven Marilyn Suttle, CVP joins The Rabbi and The Shrink to teach us how success is in the palm of your hand. Please click here for the full episode.